Placing an Order

To place an order, simply browse our site, select the products you'd like, and add them to your cart. Once you’re ready, head to your cart and click Checkout. You’ll be asked to provide the necessary details to complete your order.

After placing your order, you’ll receive a confirmation email. This does not indicate that a contract exists—it only confirms we’ve received your order. The contract between us is established once your order is accepted, processed, and shipped. At that point, you’ll receive a second email confirming shipment.

We reserve the right to cancel any order prior to shipping due to pricing errors, stock issues, or other unforeseen circumstances. In such cases, we will contact you for confirmation before proceeding with any changes.
 
Payments & Security

We accept payments via Visa, MasterCard, and PayPal. All transactions are processed securely through trusted payment providers like PayPal or Braintree. We do not store your credit or debit card numbers on our site.
 
Taxes

All prices listed on our site include applicable U.S. taxes. No additional tax will be added at checkout unless required by state or local law.
 
Shipping Options

Standard Shipping

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• Carrier: USPS

• Processing Time: 2–3 business days

• Flat Rate Shipping: $9.00

• Free Shipping: Available on orders over $59.00

 

Once shipped, you’ll receive a confirmation email with tracking information. Delivery times may vary depending on location and carrier schedules.
 
Local Pickup (Pahrump, NV Only)

Skip the shipping and pick up your order for free!

• Location: Donkeys of Pahrump
  3280 W Bell Vista Ave, Pahrump, NV 98060

• Pickup Hours: Monday–Sunday, 9:00am–5:00pm

• Processing Time: Please allow 1–3 business days

• You’ll receive a notification when your order is ready
   

Need to schedule a different pickup time? Just email us at donkeysofpahrump@gmail.com—we’re happy to help.

Returns & Exchanges

We want you to be happy with your order. If something’s not right, here’s how we can help:

Return Policy

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• Returns accepted within 30 days of delivery

• Items must be unused and in original packaging

• Buyers are responsible for return shipping unless the item is defective or incorrect

• Refunds will be issued to the original payment method once the item is received and inspected
   

To initiate a return, please contact us at donkeysofpahrump@gmail.com with your order details.

Our Guarantee

Your satisfaction is important to us. We take pride in offering quality items that reflect our mission and brand. If your order does not meet expectations, please don’t hesitate to reach out—we’ll do our best to make it right.